Filing A Claim is Easy With AKC Pet Insurance!

How to File a Claim

Filing a pet insurance claim is easy with AKC Pet Insurance. Pay your vet directly, fill out our reimbursement claim form, and submit your claim via email, post, or fax.

  • Pay Your Vet

    Visit any licensed vet or clinic in the U.S. or Canada, pay your bill, and get an itemized receipt.

  • File a Claim

    Submit your claim in the customer portal or by email, fax, or mail. Whatever's easiest for you!

  • Get Reimbursed

    Eligible expenses will be repaid by check or direct deposit (your choice).


What Is AKC Pet Insurance's Reimbursement Process?

Eligible expenses will be reimbursed back to you via paper check or direct deposit to your bank account after your claim has been approved.

What Is Eligible for Coverage?

Eligibility is based on your policy, your veterinarian's recommendations, and supporting medical records. Payments are assessed based on reasonable and customary charges in your area for eligible testing /treatment provided. In addition, your plan's deductible will be applied if it has not been met.

How Long Does the Claims Process Take?

Policyholders will receive acknowledgement of claim receipt immediately after submitting in the portal or by email, or within 1 business day of receipt for faxed and mailed claims. We will assign claims to an agent within 2 business days of receipt. Claims submitted with all documentation and requiring no further review will typically be finalized and payment initiated within 1 business day of claim assignment. Determination and payment of claims with documentation and requiring further review will typically be initiated within 2 business days of receipt of information. Claims requiring additional vet records can take up to 30 days, which includes receipt of records from the vet. Times may vary depending on the claim. Please check your portal for updates on claim status and contact the Customer Care Team with any questions.

Peace Of Mind With 24/7 Vet Helpline

As an AKC Pet Insurance policyholder, you have access to expert veterinary support whenever you need it—day or night, 7 days a week. Emergencies don’t wait until the vet’s office is open. And sometimes, you might not even know whether a certain symptom requires a trip to the vet.

With the AKC Pet Insurance Vet Helpline, you’ll have access to 24/7 veterinary support. This service is included with every policy—with no extra charge.

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Pet Cloud

Your pet’s life, all in one place. From insurance to play dates and everything in between, the Pet Cloud makes pet parenting a breeze.

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